Pearl River Romper
Shipping & Returns
Shipping & Returns
Shipping & Return Policy
Allow 1-3 business days to process, pack and ship your order. During sales, new releases/drops, new collections, or high volume sales please allow up to 5 business days.
We apologize for potential delays due to COVID-19, they are beyond our control.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
*BABY COTTON PIECES- To maintain the best shape & quality:
Tumble dry low heat or hang to dry
*MOM TEES- made of 100% cotton which may shrink if drying at high heat.
Screen prints were heat pressed on.
To maintain the best quality wash inside out and tumble dry low heat or hang to dry.
*BABY KNITTED PIECES-To maintain the best shape & quality:
Hang to dry
*Drying at high temperatures may cause damage and/or excessive shrinkage to our cotton and organic cotton material.
*We highly recommend to hand dry our knitted pieces. Dryer can cause damage and garments may lose their shape.
*Cut off all tags